Council records 119 complaints

The Consumer Council of Fiji (CCoF) has issued an alert for consumers against engaging with an electronics dealer that has amassed 119 complaints so far.

While the complaints were against three separate businesses, Quantum Electronics, Computer Hub, and Vision Cyber Tech, are reportedly managed by the same individual.

According to the council, the individual in question first operated Quantum Electronics, against which 86 complaints have been registered from 2020 to date.

Computer Hub and Vision Cyber Tech, managed by the same person, have accumulated 27 and 6 complaints, respectively.

Investigations by the council have, reportedly, found a troubling pattern of deceitful intentions and unscrupulous tactics by the companies, clearly aimed at exploiting and defrauding consumers. The aforementioned traders are involved in retailing faulty computer products and electronics, that often fail to function within a week of purchase.

Consumers who have fallen victim to the company’s unethical practices have experienced significant frustration and financial loss due to defective products sold by the trader.

Council CEO Seema Shandil said, “The lack of commitment by these traders to resolving customer issues have left consumers feeling ignored and helpless, as their requests for refunds are routinely neglected.

“We strongly condemn such unethical behaviour and urge consumers to exercise the utmost caution when dealing with these traders to safeguard your interests and hard-earned money.”

The council has continuously flagged the practices of said businesses to the competition authority and is calling for urgent and strict enforcement actions to ensure consumers are issued justice.