New strategic plan for Fiji’s tax administrator

From left: Ministry of Finance permanent secretary and FRCS board member Shiri Gounder, FRCS CEO Mark Dixon, board chair Malakai Naiyaga and board member Umesh Prasad during the unveiling of the 2023-2025 Strategic Plan. Picture: SUPPLIED

The Fiji Revenue and Customs Service (FRCS) has unveiled its new strategic plan outlining the Service’s strategic priorities and roadmap for the 2023 to 2025 period.

FRCS chief executive officer Mark Dixon said the new plan was designed to provide clear direction to all clients, customers and partners, and to highlight the service’s future actions to deliver strong revenue growth in support of the national budget.

“Our economy is successfully recovering post the pandemic,” Mr Dixon said.

“It is, therefore, timely to review our FRCS vision and priorities as we seek to steer the organisation from ‘good to great’ between now and 2025.”

One of the key themes identified in the three-year plan is the organisation’s intention to become an “Employer of Choice”.

“FRCS recognises that its people are its greatest asset and acknowledges that excellent service delivery to the Fijian public hinges on the excellence of the FRCS team,” a press release stated.

“From now to 2025, the Service will create a high-performance culture and be an employer of choice by undertaking an organisational capacity assessment, recruiting, assessing and rewarding staff fairly, embedding a culture of learning, using data to drive engagement and creating a culture of engagement.”

The Strategic Plan also outlines an increased focus on being a customer-centric organisation and on implementing a digital transformation in order to streamline services.

“In addition to the above key themes, the other vital component of the plan includes revenue collection, border security and trade facilitation.

“Revenue collection will be enhanced by simplifying the tax and customs systems and making compliance simple and efficient,” Mr Dixon said.

He added the strategic plan had been prepared using both a “bottom-up and top down approach”, and features the aspirations of the FRCS Board and staff, and the customers.

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